Shipping policy

Order processing

Most in-stock orders are prepared within 1–2 business days, excluding weekends and holidays. High-volume periods, custom work, severe weather, or carrier interruptions may cause delays. If a significant delay affects your order, we will use the contact information supplied at checkout to reach you.

Shipping

Available shipping services, rates, and estimated transit times are displayed at checkout based on the delivery address and order contents. Carrier transit times are estimates and are not guaranteed by Sparks & Spools.

Tracking information is provided when available. Tracking may take additional time to update after a label is created.

We currently ship only to destinations offered during checkout. Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. Once an order has shipped, address changes may not be possible and carrier fees may apply.

Local pickup

Local pickup is available by arrangement at Sparks & Spools, 4300 Teckla Blvd., Suite 16, Amarillo, TX 79109.

Wait until you receive confirmation that a pickup order is ready before traveling to the store. Pickup instructions and availability will be provided directly.

Delivery problems

If tracking shows an order as delivered but you cannot locate it, check the delivery area, household members, neighbors, and the carrier first. Then contact us promptly at sns@ironanvilenterprises.com or (806) 535-7000 so we can help investigate.

If an order arrives damaged, keep the packaging and contact us promptly with your order number and photographs when practical.

Contact

Questions about shipping, delivery, or pickup may be sent to sns@ironanvilenterprises.com or (806) 535-7000.