Refund policy
We want you to be confident ordering from Sparks & Spools. This policy explains when an item may be returned, how to request a return, and when refunds are issued.
Return window
You may request a return within 30 days after your order is delivered. To qualify, an item must be unused, unopened, in the same condition in which it was received, and in its original packaging. A receipt or other proof of purchase is required.
Filament, resin, and refill products must remain factory sealed unless the product is defective, damaged, or different from what was ordered. Products that have been opened, partially used, improperly stored, contaminated, or damaged after delivery are not eligible for a preference-based return.
To start a return, contact us at sns@ironanvilenterprises.com or (806) 535-7000. Do not send an item back until we provide return instructions. Approved returns should be sent or delivered to:
Sparks & Spools
4300 Teckla Blvd., Suite 16
Amarillo, TX 79109
United States
Items returned without prior authorization may not be accepted.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, missing, or incorrect. Please include your order number and photographs when practical. If we confirm the problem, we will make it right through a replacement, refund, or other appropriate solution and will cover reasonable return shipping when a return is required.
Return shipping
For preference-based returns, the customer is responsible for return shipping costs. Original shipping and delivery charges are not refundable. We recommend using a trackable shipping method because we cannot guarantee receipt of a return shipment.
There is no restocking fee for an approved return that meets this policy.
Exceptions and final-sale items
The following cannot be returned unless they arrived defective, damaged, or incorrect:
- Custom, personalized, or made-to-order products
- Gift cards
- Clearance or items specifically marked “final sale”
- Opened or used filament, resin, refill products, adhesives, or other consumable materials
- Repair, diagnostic, setup, or learning services that have already been performed
Any cancellation or refund terms provided in writing for a repair, learning appointment, or custom project also apply to that service.
Exchanges
The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved. If an item arrived defective, damaged, or incorrect, contact us before placing a replacement order.
Cancellations
You may request cancellation any time before an order is fulfilled. Once fulfillment has begun or the order has shipped, the order cannot be canceled and must follow the return process above. We cannot guarantee that every cancellation request will be received before fulfillment.
Refunds
We will inspect the returned item and notify you whether the refund is approved. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may need additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact sns@ironanvilenterprises.com.